Taxes can be painful – your consultant should not be!

CH Consulting |
5 March 2024

Filing taxes can be an anxiety-inducing event due to the looming deadline, ever-changing technicalities, and the uncertainty involved in compliance. Therefore, many people decide to hire a professional to help them out. However, this can potentially add a whole new set of stresses. We often hear complaints from clients who have had negative experiences with previous tax professionals.

Below, we will address some common complaints and scenarios that others may have experienced. 

Communication

A common issue that people face when dealing with tax consultants is the lack of communication. Clients often find it difficult to contact their consultants, or they may not receive clear information about the services provided, fees, or the progress of their tax matters. This can cause confusion and uncertainty, leaving the clients feeling uninformed and frustrated.

Expertise

Some tax consultants may make errors due to lack of expertise or attention to detail, which could result in penalties or legal issues for customers who receive improper advice.

Fees

The issue of fees can be quite tricky when it comes to tax consultants. As the Afrikaans saying goes, “Goedkoop is Duurkoop” or “buying cheap is buying expensive”. Some customers have had bad experiences with tax consultants and feel that the fees charged are a waste of money, especially if they don’t feel that they are receiving a corresponding level of value or expertise in the services provided.

Timing

Timely filing of tax returns and meeting deadlines for submissions are critical. Customers can potentially experience issues with tax consultants with slow processes, consistently failing to meet these deadlines, leading to fines or penalties.

Proactive Planning

Lack of proactive tax planning has been an issue for some customers, who feel that their tax consultant is not proactive enough in identifying opportunities for tax savings or providing strategic tax planning advice.

Ethics

Customers may have ethical concerns if they suspect their tax consultant of engaging in questionable practices or providing advice that may not be in the customer’s best interest.

Tax Legalities

It is crucial to comply with tax laws and regulations to avoid severe consequences. Customers may face problems if their tax consultant is not keeping up-to-date with the latest legal and regulatory requirements or fails to ensure compliance with them.

To avoid any issues, it’s crucial for customers to thoroughly research and vet tax consultants before hiring them. To prevent any potential problems, maintaining open communication and clearly outlining expectations is important. Don’t put yourself through the same frustrations that so many have experienced. Take the necessary precautions to ensure a smooth and successful experience.

You are welcome to book a call to learn more about our process or check out our Google Reviews to see what other customers have experienced when working with us. Please email us at info@chconsulting.co.za if you have any questions.